SHIPPING
Please kindly note that the final delivery time consists of shipping time and processing time. The best efforts will be take to shorten the delivery time, but there are uncontrollable factors may extend delivery time. Especially local Custom inspection, weather and shipping company overloaded.
A.Processing time : Processing time depends on whether we have stock or stock of raw materials.
Processing Time: Within 1-7 Business Days
we will ship up to 7 biz days after receiving your payment.
B.Shipping time
Standard shipping:5-12 business days
The packing size is larger than air packing (60*40*35cm -23″*15″*13″), and the shipping time is about 3-8 weeks.
A.Shipping cost will be automatically calculated when you check out
B.Shipping cost will be charged by the shipping method you choose, the weight and size of the product, and the address you fill in.
C.If the shipping cost is not displayed when you checkout, please contact customer service mail: [email protected]
We can only help you change the shipping address before the order shipped out
After order shipped out, customer can contact shipping compant for changing address.
If your order is lost during shipping, we will provide full refund within 3-5 business days
- A. Your parcel will be delivered based on the address and contact information you provided.
- B. Different shipping companies have varying delivery policies.
- If delivery is unsuccessful due to reasons attributable to the customer (e.g., incorrect address, no one available to receive the package), the cost of re-delivery or multiple delivery attempts will be borne by the customer.
- If a package is returned due to the recipient’s failure to pick it up from the post office, our company policy stipulates that certain fees will be deducted from the refund amount. These deductions may include, but are not limited to:
- Original Shipping Costs: The initial shipping fee will be deducted from the refund, as this cost was incurred at the time of shipment.
- Return Shipping Fee: If the courier charges a fee to return the package to us, this amount will also be deducted.
- Handling Fee: A handling fee (typically 10-20% of the order value) will be applied to cover the costs of processing the returned package.
- Please be aware that only the remaining balance will be refunded after these deductions. We encourage customers to review our return and refund policy carefully before making a purchase to avoid any misunderstandings.
REFUND
2.The following items cannot be returned or exchanged:
Custom products, such as special orders, personalized items, or specific configuration options (e.g., Hardwire vs. Plug-in lighting versions), are non-returnable and non-exchangeable.
Beauty products, accessories, discounted items, and all furniture pieces
Except in the case of damage during transportation (must be reported within 3 days with photos or an unboxing video).
Furniture-orders can take between 3 – 6 weeks to arrive in ports and could be held for longer periods for custom clearances, inclement weather, strikes and other issues that may arise which are out of our control.
By paying all of the order, the customer agrees to accept the Terms and Conditions set out on this page and other relevant T&Cs pages.
Furniture-orders cannot be cancelled without forfeiting their payment.
When the furniture-order is accepted and ordered, the customer is liable to lose any monies paid.